Privacy Policy

This Privacy Policy explains how Radiance Plumbing & Heating (“we”, “us”) handles personal information submitted through this website.

Last updated: 17 September 2026

Who we are

Radiance Plumbing & Heating provides domestic plumbing, heating and gas services across Folkestone, Kent. You can contact us at info@radiance-services.co.uk or 07449 133755.

Information we collect

When you use our enquiry form, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Postcode
  • Service required and related enquiry details
  • Preferred contact method
  • Whether the enquiry is marked as an emergency

We may also process technical information required for website security and essential functionality (for example session data used for form protection).

How we use your information

We use enquiry information to:

  • Respond to your request
  • Provide quotes and arrange appointments where appropriate
  • Contact you using your preferred method
  • Maintain records of customer enquiries

Legal basis

We process enquiry data because it is necessary to take steps at your request before entering into a contract, and/or because we have a legitimate interest in responding to business enquiries. Where you tick the privacy consent box, we also rely on that consent for contacting you about your enquiry.

Sharing your information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (for example email hosting), only where needed to handle your enquiry or run the website.

How long we keep information

We keep enquiry information for as long as needed to handle your request and for reasonable business record-keeping, unless a longer period is required by law.

Your rights

Depending on applicable UK data protection law, you may have rights to access, correct, delete or restrict certain personal data, and to object to certain processing. To exercise these rights, contact us using the details above.

Cookies

Please see our Cookie Policy for information about cookies used on this website.

Changes

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

Contact

If you have questions about this policy, email info@radiance-services.co.uk.